Due to the restricted surface area in some of the rooms, there are limits to the number of visitors allowed in each day. No more than 70 people are allowed in each hour.
Tickets are sold for a full hour. Should the number of visitors at any given time be less than 70, the sale of tickets is continuous, and visitors may enter the display area between full hours. We would request, however, that the times encoded on the tickets be respected. Visitors who are more than 30 minutes late may be refused entrance to the display area if the number of visitors would there by exceed 70. If there are any free slots later, ticket sellers may make changes to bookings.
Tickets cannot be exchanged or sold on.
There are no refunds for lost tickets or if part of the display is out of order or some rooms are temporarily inaccessible.
Visitors should keep their tickets to hand the whole time, checking them in upon entering the Museum and checking them out and returning them upon leaving.
The last tickets are sold at 7.15 p.m.
Discount tickets may be purchased upon display of the relevant documents.
* The following are eligible for a discount ticket [pursuant to the Regulation of the Council of Ministers on defining categories of persons entitled to a discount or free entry to state museums (Journal of Laws of 2008 No. 160 item 994)]:
students of primary, middle, secondary and higher-level schools and art schools, learners at teacher trainer institutes and social services employee colleges, students and persons pursuing doctoral studies who are citizens of European Union member states, the Swiss Confederation or member states of the European Free Trade Association — parties to the agreement on the European Economic Area;
persons above the age of 65, retirees, persons on a pension, and disabled persons together with their carers who are citizens of European Union member states, the Swiss Confederation or member states of the European Free Trade Association — parties to the agreement on the European Economic Area;
teachers at primary, middle, secondary and higher-level schools and art schools, teachers and educators at educational institutions, reform schools, shelters for minors and diagnostic and consulting centres acting in member states of the European Union, the Swiss Confederation or member states of the European Free Trade Association — parties to the agreement on the European Economic Area;
natural persons who have been awarded the decoration “For Care of Historic Sites”, the honorary decoration “Cultural Activist”, the honorary decoration “For Service to Polish Culture” or the honorary title “For Service to National Culture”;
** Normal group tickets are entitled to the organized groups of at least 15 people.
*** Reduced group tickets are entitled to the organized groups of school children of at least 15.
**** Family tickets are entitled to the parents or legal guardians with children under 18 years old; one ticket is giving access to the museum only for 6 people.
Free admission: on Sundays
The following are entitled to free entry to museums:
natural persons who have been decorated with the Order of the White Eagle, the military order Virtuti Militari, the Order of Service to the Republic of Poland, or the Gloria Artis medal for service to culture;
employees of museums entered in the State Register of Museums;
members of the International Council of Museums or the International Council on Monuments and Sites (ICOMOS);
holders of a Polish Card, as referred to in the Act of 7 September 2007 on the Polish Card (Journal of Laws No. 180 item 1280 and of 2008 No. 52 item 305);